Terms and Conditions

The following terms and conditions apply to all website development / design services provided by TLC Holdings Ltd to the Client.

1. Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client
accepts a quote then the Client will be deemed to have satis ed themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Charges

Charges for services to be provided by TLC Holdings Ltd are de ned in the project quotation that the Client receives via
e-mail. Quotations are valid for a period of 30 days. TLC Holdings Ltd reserves the right to alter or decline to provide a quotation after expiry of the 30 days.

Unless agreed otherwise with the Client, all website design services require an advance payment of a minimum of 25%
of the project quotation total before commencement. A second charge of 25% percent is required at a mid-point within development, with the remaining 50% of the project quotation total due upon completion of the work.

Payment for services is due by cheque or bank transfer. Cheques should be made payable to TLC Holdings Ltd and sent to our postal address, supplied on request. Bank details will be made available on invoices.

3. Client Review

TLC Holdings Ltd will provide the Client with an opportunity to review the appearance and content of the website
during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies TLC Holdings Ltd otherwise within ten (10) days of the date the materials are made available to the Client.

4. Turnaround Time and Content Control

TLC Holdings Ltd will endeavour to install and publicly post or supply the Client’s website by the date speci ed in the project proposal, or at date agreed with Client upon TLC Holdings Ltd receiving initial payment, unless a reasonable delay occurs or is speci cally requested by the Client and agreed by TLC Holdings Ltd.

In return, the Client agrees to delegate a single individual as a primary contact to aid TLC Holdings Ltd with progressing the commission in a satisfactory and expedient manner.

During the project, TLC Holdings Ltd will require the Client to provide website content; text, images, movies and sound les as requested by TLC Holdings Ltd

5. Failure to provide required website content:

To remain effcient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.

This is why we ask that you provide all the required information at the relevant points within development. On any
occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to delay the project completion date. Using our content management system or that of reliable 3rd parties you are able to keep your content up to date your self.

6. Payment

Invoices will be provided by TLC Holdings Ltd at the stages outlined above. Invoices are normally sent via email;
however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or £30 per month of the total amount due.

7. Additional Expenses

Client agrees to reimburse TLC Holdings Ltd for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc.

8. Web Browsers

TLC Holdings Ltd makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, etc.).
Client agrees that TLC Holdings Ltd cannot guarantee correct functionality with all browser software across different operating systems.

TLC Holdings Ltd cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, TLC Holdings Ltd
reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

9. Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains
any information or les on TLC Holdings Ltd’s Web space, TLC Holdings Ltd will, at its discretion, remove all such material from its web space. TLC Holdings Ltd is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Cheques returned for insuf cient funds will be assessed a return charge of £25 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay TLC Holdings Ltd reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by TLC Holdings Ltd in enforcing these Terms and Conditions.

10. Termination

Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice.
E-mail or telephone requests for termination of services will not be honoured until and unless con rmed in writing. The Client will be invoiced for work completed to the date of rst notice of cancellation for payment in full within thirty 30 days.

11. Indemnity

All TLC Holdings Ltd services may be used for lawful purposes only. You agree to indemnify and hold TLC Holdings Ltd harmless from any claims resulting from your use of our service that damages you or any other party.

12. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants TLC Holdings Ltd the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that
are copyrighted by a third party. The Client is further responsible for granting TLC Holdings Ltd permission and rights for use of the same and agrees to indemnify and hold harmless TLC Holdings Ltd from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to TLC Holdings Ltd that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

13. Standard Media Delivery

Unless otherwise speci ed in the project quotation, this Agreement assumes that any text will be provided by the Client in
electronic format and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format.

14. Design Credit

A link to TLC Holdings Ltd will appear in either small type (usually in the format ‘site built with tlc’. If a client requests
that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than £5000, a fixed fee of £500 will be applied. The Client also agrees that the website developed for the Client may be presented in TLC Holdings Ltd’s portfolio.

15. Access Requirements

If the Client’s website is to be installed on a third-party server, TLC Holdings Ltd must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

16. Post-Placement Alterations

TLC Holdings Ltd cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

17. Domain Names

TLC Holdings Ltd may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of TLC Holdings Ltd. The Client should keep a record of the due dates for payment to ensure that payment and/or notice of domain renewal cancellation is received in good time.

18. General

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

19. Governing Law

This Agreement shall be governed by English Law.

20. Liability

TLC Holdings Ltd hereby excludes itself, its Employees and or Agents from all and any liability from:

Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay/error, whether the result of negligence or other cause in the production of the web site;
Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from
negligence or otherwise.

The entire liability of TLC Holdings Ltd to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

21. Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid,